Wideroes Flyveselskap AS, WF
(known as "Widerøe")
Index:
Flight listing Procedures
All nonrevenue listings should be made via myIDTravel. Only you and your eligible dependents and travel companions (if your airline's agreement includes them) available in myIDTravel may travel standby on Widerøe.
Once you have completed your listing purchase, you
will receive a six character record locator (PNR). Please keep this
record locator with you when you travel.
If you have any difficulties in accessing myIDTravel, please
contact your own airline’s staff travel office for assistance.
Widerøe's customer support centre and airport staff are not
available to assist with creating a new listing.
Payment
Widerøe accepts payment for listings using Visa, Mastercard and American Express.
3DSecure. That is an additional security step for online payments in order to verify that the one using the credit is really the cardholder and not anyone else just found or stolen the card. This security step is either done by adding a predefined password/passcode received via SMS or confirming the payment request via Bank-ID defined by your credit card issuing bank. In case you have questions how your card is reacting during that process and which kind of security measures will be used, please get in touch with your card issuing bank to find out more
Check-in
Web and mobile check-in are available for non-revenue passengers. Visit the Check-In page on Check In | Widerøe or in the Widerøe mobile app and retrieve your reservation using your last name and confirmation number.
If flight loads permit, you may occasionally be cleared well in advance of departure time, but if loads are full you may be asked to wait until check-in has closed before you are cleared at the gate.
IF you have a connecting WF flight in the same itinerary you might get a confirmed seat, if loads permits, but this is not a guarantee for beeing accepte at the intermediate stop.
If you have a connecting flight with another airline, you have to check-in separately for this airline. Bags will not be checked through.
Cutoff times for checking baggage are the same for ID/non-revenue passengers as for revenue passengers.
Visas and Passports
Please remember that for international travel, each passenger must have a valid passport, and must have relevant visas for the destination, and for scheduled points en route, in case off-loading becomes necessary. Widerøe will not take any responsibility or cover any cost due incorrect or missing documents.
Checked Baggage
1 pieces of maximum 23 kilos.
Cabin baggage
1 piece at maximum weight 8 kilos and maximum measurements 55 cm x 40 cm x 23 cm.
Note that Widerøe on many routes operate small aircarfts with small overhead bins and limited space. Due to this you might be asked to check-in your cabin baggage or deliver it at the aircraft door (DAA).
Embargoes
There are no embargoes on WF flights.
Flights excluded
Code-shares: Flights not operated by WF are not included in ZED and MIBA agreements
Multi leg flights
WF operates several multi-leg flights with same flight number. Booking/listing should be origin and destination. Depending on the load situation at the intermediate stop, you might be offloaded. In such case you will have to create a new listing in myIDTravel to your final destination. No refund will be given for the non-travelled part of the journey.
In case you have checked-in bags the handling agent will help you with transferring the bags to next flight.
Refunds
Full or partial refunds are processed when cancelling a booking via myIDTravel within 90 days of purchase and can generally be processed automatically. If you are listed on a flight that gets cancelled, please refund or relist in myIDTravel as soon as possible. If you encounter an error, please visit the ID Agreements page and use the email address listed there to request refund assistance. Refund requests must include the record locator, traveller name(s), travel date(s), and route(s).
All non-revenue refunds will be processed back to the original credit card. The refund process typically takes just 3-5 business days, but it may occasionally take up to two weeks once initiated.
While the need for manual refunds should be extremely rare, Widerøe is committed to processing them as quickly as possible.
Code of Conduct and Dress Code
All passengers travelling on ID standby must always be polite and courteous to other passengers and crew, and dress presentably and appropriately. Failure to act courteously, or dress presentably and appropriately, can result in the ID standby passenger being excluded from boarding or offloaded.
ID passengers displaying loud, disrespectful, intoxicated or threatening behaviour can be excluded from boarding or offloaded and may result in exclusion from the ID standby benefit program.
The employee is ultimately responsible for the conduct of his or her eligible dependents and travel companions. Please ensure that any dependents traveling without you are aware of Widerøe’s policies and procedures. Violations will be referred to the employing airline, and Widerøe reserves the right to prohibit future travel on our flights.
Standby Priority
Onload priority for non-revenue passengers is always on a space-available basis and subject to any payload restrictions necessary for the safe operation of the aircraft.
Standby priority will be granted in the following order:
- Widerøe staff
- Norwegian staff
- Other airline staff (ZED)
Priority within each category will be based on the employee's date of hire. R1 tickets have higher priority than R2 tickets.
You may not be cleared until 5-10 min before departure based on guest no-shows, so please be ready to board as soon as your name is called, and you are presented with a boarding pass. If you do not claim your boarding pass promptly when called, the next nonrevenue guest on the list will be accommodated instead.
If we are unable to accommodate you on your desired flight, please cancel and re-list in myIDTravel.
Non-revenue passengers are not eligible for compensation in the event of delays, cancellations, or denied boarding. If you are offered compensation, you must refuse it.