EVA Airways Corporation, BR

(known as "EVA Airways")

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Hot News

• Effective from 10:00am(Taipei Local Time) 12JAN2023, EVA Mobile App is available for performing self-check-in for ZED traveling. 
  you may refer to EVA mobile check-in Q & A at FAQ detail - EVA Air | 台灣 Taiwan (English) for more information 
  It is strongly recommended you download the EVA APP through the Apple Store or Google Play and perform the self-check-in on the day when you ZED travel on EVA Airways. 

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Notices

• Affected by weather conditions, runway maintenance and the ongoing Russo-Ukrainian conflict, non-stop flights between Taipei and Europe/or North America occasional payload reductions may be required. All R2 standby travel may be limited and restricted even there are seats available. Therefore, preparing the backup plan would be suggested if you will ZED travel on BR flight departing from above stations.   

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Embargoes

• Flight listing does not guarantee that an embargo does not exist. Passengers are responsible for checking embargos on BR flights before travel via flyzed.com or your own staff travel office for information.

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Flight listing policy and procedures

• Flight listing is required for all space-available ( "Standby" or "Subload") Travel. Passenger without a flight listing will be denied check-in.
• Flight listings must be made at least 6 hours before flight departure.
• To list:
  - If you purchased your ZED ticket through myIDTravel and your ticket number begins with 695(EVA Air ticket stock), a listing is made automatically at the time the ticket is issued. No further action is necessary.
  - If you purchased your ZED ticket from your airline directly (ticket number does not begin with 695), you must still create a listing through EVA AIR Call Center directly. Please refer to www.evaair.com for the contact phone number of BR reservation offices.

• Listing in "N" class is required.

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Refund

• Refund request can be accepted only in myIDTravel.com within one year from the day of ticket issuance.  
• Refund payment will be made only to the same credit card account used to purchase the tickets. 
• The myIDTravel coupon fee will only be refunded for a totally unused ticket. 
• To inquire about the refund status for partially used tickets, please access the Travel History function on myIDTravel. Once ticket refunds have been processed, the refund status will appear in the Notice box.
• The refund process takes up to 8 weeks after submitting refund request via myIDTravel. Please note that the refund may not immediately reflect on your statement, as it depends on the billing cycle of the credit card company.

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Visas and Passports and API

• Passengers must possess valid tickets and proper travel documents (including valid visas/entry permit if required)for all countries to or via which they travel, unless an exemption to that effect is granted by the country authorities.
• Passports must be valid for at least 6 months, while visa and/or entry permit must be valid for the period of stay or beyond depending on the regulations of the country concerned.
• Failure to comply with the standard requirement may result in problems with passenger processing and refusal for entry.

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Flights excluded

Codeshare flights not operated by EVA Airways Corporation and Charter flights.

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Baggage

Long Haul(To/From the US and Canada / Europe / Australia): 2 pieces, 23kg per piece

Short Haul(Within Asia) : 1 piece, 23kg per piece

For baggage details, please refer to:www.evaair.com/baggage/

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Check-in procedures

• Check-in needed: Please kindly present your booking reference, ticket number and travel documents.
• Minimum Check-in time 1 hour before your flight departure.  

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Through check-in

Not Applicable

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Unaccompanied minors Not applicable on ZED travel

Children under sixteen (16) years of age may not travel under the terms of this Agreement unless accompanied by an adult holding a similar discounted ticket.

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Dress Code

Please dressed in accordance with public standards of good taste.
This will normally mean attire suitable for an office, or smart casual wear.
Failure to observe the regulations may  result in refusal to accept for travel.

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Special Meals

Not possible for airline staff traveling on standby.

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Seat Requests

Not possible for airline staff traveling on standby.

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Upgrade Policy

Airline staff are not allowed.