Shenzhen Airlines, ZH

(known as "Shenzhen Airlines")

Shenzhen Airlines welcomes interline colleagues travelling on our flights. Here are some tips to help to make your journey with us pleasant and enjoyable.

The information below was last updated on 20NOV

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Very Important Note

Please note all travel on ZH must be on e-tickets only.

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Visas and Passports

Please remember that for international travel, each passenger must have a valid passport, and must have relevant visas for the destination, and for scheduled points en route, in case off-loading becomes necessary.

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Flights excluded

Code-shares:

The following routes are excluded from our agreement. The operating companies are shown.

Chartered Flights

ZH9965/6   SZX-WNZ or v.v.

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Baggage

Checked baggage

20 Kg for Economy Class

30Kg for Business Class

40Kg for First Class

Cabin baggage

Two bags for first class, one bag for business and economy class, maximum dimensions 20 x 40x 55 cm, maximum weight 5 kg (but you must be able to lift it into the overhead locker yourself).

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Boarding policy

When there are two or more interline employees travelling on the same flight, the time of check-in at the station where you are boarding your flight will determine the onload/offload and the cabin upgrade/downgrade order.

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Check-in

Self-service check-in kiosks-MIBA confirmed only:

• Please present yourself at a self-service check-in kiosk at least 60 minutes before your scheduled flight departure.
• The kiosk will tell you what to do next, so please read the screen carefully.
• The kiosk will print a boarding pass, which will show your booking reference
• If the kiosk prints a boarding card with a seat number, this means you have been accepted for the flight; please go immediately to the departures lounge and the gate

All other airports:

• If there is a desk signposted for standby travel, go to that desk.  If there is no signposted standby desk, go to any desk for help.

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Check-in times

To allow for the added security procedures now in place, please ensure that you have completed check-in formalities by 60 minutes before scheduled departure time

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Through check-in

Through check-in is not available. When planning your trip, please ensure you leave yourself enough time to land and check-in again at any intermediate point.

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Dress code

General

ZH has a dress code which is applied to rebate passengers. Please ensure that your attire is appropriate for the cabin of eligibility.

All cabins

• Any items of sports or beach wear or any other extremes of leisure wear are unacceptable in any cabin.
• Smart national dress or company uniform is acceptable in all cabins.

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Special service requests

Special meals

• It is not possible to pre-book special meals. Therefore you and/or your eligible nominees, who for any reason require a special diet, must provide your own food, in sufficient quantities to last for the duration of the flight.

Seat requests

• Seat requests are not permitted on Staff Travel. If the flight is open, the check-in agent may ask if you want an aisle or a window seat, but this depends on availability.
• Even if you are assigned a specific seat at check-in, this may be changed to accommodate commercial requirements.
• Please note that staff passengers must comply with requests from ZH check-in staff, cabin crew, and flight crew, and must change seats if asked.
• Use of a safety seat for an infant is not permitted on board for rebate passengers.

Unaccompanied minors

• Children under 16 years cannot travel on a rebate ticket unless accompanied by an adult travelling on the same type of rebate ticket.

Other

No special service requirement is permitted when travelling on standby travel.

Upgrade policy

Please do not ask any ZH staff for an upgrade. If on the day of travel seats are not available in your cabin of eligibility, you will automatically be considered for an upgrade to the next higher cabin depending on commercial and operational needs, and subject to complying with the applicable dress code for that higher cabin.

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Useful extra information

Flight deck

ZH prohibits acceptance of any person in the flight deck of a ZH aircraft other than a ZH employee.

Insurance

ZH strongly recommends all employees and their eligible nominees to have comprehensive travel insurance. We cannot offer any free-of-charge special arrangements if you sustain an injury or contract an illness during your stay away from home, or if you lose money or documents or personal possessions etc.

Back-up tickets

ZH expects employees to purchase all tickets they or their eligible nominees are likely to require for the entire journey before departure from base, as local stations are not resourced to issue rebate tickets.