Transportes Aéreos Portugueses, S.A., TP
(known as "TAP Air Portugal")
Index:
Airline employees' leisure travel information
Travel Partner (ZPA; ZPC) must travel accompanied by the employee/retiree, with no exceptions.
All actions regarding ID tickets booked/issued via myIDTRAVEL for TAP flights, namely for: cancellation; changes or refund requests must be done only and exclusively via myIDTRAVEL.
If cancellation is made by any other mean than myIDTRAVEL, TAP cannot assure refunds to be performed.
Refunds are processed automatically, only refunds per class differential (bought business class tkts but travel economy) are to be sent to: rarefunds.tps@tap.pt
Flight listing policy and procedures
· TAP Portugal requires listing on all TP flights including TP flights operated by PGA/NI Portugália Airlines. TP does not accept double-listings.
· If you have purchased your tickets via myIDTravel, your listing has been done with your ticket purchase. However, if you need to change the original booking, the listing should be made via https://www.myidtravel.com/myidlisting/ before time of flight departure.
· Any problem accessing myIDTravel please contact your Travel Office Dept.
· TP does not accept Travel Partners (ZPA) traveling alone without being accompanied by the employee – no exceptions.
All actions regarding ID tickets booked/issued via myIDTRAVEL
for TAP flights, namely for: cancellation; changes or refund
requests must be done only and exclusively via myIDTRAVEL.
Never by any other means, like TAP apps, check-in counters,
corporate website....
If cancellation is made by any other mean than myIDTRAVEL, TAP
can't assure refunds to be performed.
- Tap Portugal TP/047 has implemented ATL (Amadeus Time Limits) on the 6th March 2017.
As for MIBA tkts (duty travel confirmed: S1 or C1) agreed to be issued via AMADEUS, please note that:
This new product implies a better validation of the e-tkt , namely obliges the user to insert e-tkt info with segment and pax relation, in order to consider the e-tkt as trusted.
So, whenever you need to change a date for a flight booking , in case you do not have reservation or in case you need to change dates, the normal process you used, inserting only fhe , is no longer sufficient in order to consider the reservation as trusted.
Old format :
FHE 172-1234567890
New format :
FHE PAX 172-1234567890-91/C1-3/S2-4/P1
TO ENTER AN FHE ELEMENT WITH COUPON NUMBERS AND SEGMENT
ASSOCIATION (THE PASSENGER ASSOCIATION IS MANDATORY FOR
MULTIPLE-PASSENGER PNRS), ENTER, FOR EXAMPLE:
FHE PAX 172-1234567890-91/C1-3/S2-4/P1
FHE TRANSACTION CODE (FH) AND FH TYPE INDICATOR
(E = ELECTRONIC TICKET)
PAX PASSENGER TYPE IDENTIFIER (PAX FOR NON-INFANT
PASSENGER TYPES, INF FOR INFANTS) (OPTIONAL)
172-1234567890 THREE-DIGIT AIRLINE CODE (125), DASH,
TEN-DIGIT DOCUMENT NUMBER
-91 DASH, LAST TWO DIGITS OF THE CONJUNCTION TICKET
(IF IT IS A CONJUNCTION TICKET AND FHE ELEMENT
IS FOR ONE SINGLE PASSENGER);
OR, THE LAST TWO DIGITS OF THE LAST TICKET
NUMBER IN THE RANGE (IF THE FHE ELEMENT IS FOR
MULTIPLE PASSENGERS).
YOU CAN ENTER A MAXIMUM RANGE OF 4 TICKET
NUMBERS PER PASSENGER AND 40 IN TOTAL.
/C1-3 SLASH, E-TICKET COUPON IDENTIFIER (C) AND
THE FIRST AND LAST E-TICKET COUPON NUMBERS IN
THE RANGE SEPARATED BY A DASH (1-3). EXAMPLE
FOR MULTIPLE COUPON NUMBERS: C1,3
THE COUPON NUMBERS MUST BE ENTERED IN ASCENDING
ORDER.
/S2-4 SLASH, SEGMENT IDENTIFIER (S) AND THE FIRST AND
LAST PNR AIR SEGMENT NUMBERS IN THE RANGE
SEPARATED BY A DASH. EXAMPLE FOR MULTIPLE
SEGMENTS: S2,5,8
THE SEGMENT NUMBERS MUST BE ENTERED IN
ASCENDING ORDER.
/P1 SLASH, PASSENGER IDENTIFIER (P) AND THE
PASSENGER NUMBERS
NOTE: PASSENGER ASSOCIATION IS MANDATORY, IF
THERE IS MORE THAN ONE PASSENGER IN THE
PNR.
NOTE: THE NUMBER OF SEGMENTS THAT YOU ENTER MUST BE EQUAL TO
THE NUMBER OF E-TICKET COUPONS.
Visas / Passports and API
- Please check www.flytap.com
- Please remember that for international travel, each passenger must have a valid passport, and must have relevant visas for the destination, and for scheduled points en route, in case off-loading becomes necessary. Also, some countries require Advance Passenger Information (API), and TAP requires that this must be provided before check-in.
- The necessary travel documents such as passport, visa or vaccination certificates must be acquired and their validity must be checked by the traveler before starting the trip. TAP accepts no responsibility for missing or invalid documents. Fines imposed to TAP, resulting from non-compliance with official requirements, will be borne by the traveler.
- Failure to comply with these requirements will result in cancellation of listing/booking.
Embargoes
- None in place
Flights excluded
- Code-shares: All code-share flights not operated by TP or PGA/NI aren’t included in ZED/ MIBA or ISTA agreements.
Baggage
- Please check www.flytap.com
- Same baggage allowance as for full fare passengers applies.
- The carriage of baggage of ID travellers is also subject to the space availability and any weight restrictions which may apply to the flight.
- Excess baggage: the regular full-fare passengers rules apply and it must be paid in full at the normal rates. Please check www.flytap.com
Cabin baggage
- Please check www.flytap.com
Check-in
- Diff acc to the standard of the responsible airport - pls check www.flytap.com
- When not mentioned at least 60 minutes before your scheduled flight departure.
Domestic flights:
- 1 hour before departure
European flights:
- Schengen countries (Germany, Austria, Belgium, Denmark, Slovakia, Slovenia, Spain, Estonia, Finland, France, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Czech Republic and Sweden, plus Iceland and Norway (which are non-EU members): 1 hour before departure.
- Non-Schengen countries: 90 minutes before departure
Intercontinental flights: 90 minutes before departure
Through check-in
- Possible for firm MIBA booked passengers.
- In some cases not available to standby (or "space available") passengers. When planning your trip, please ensure you leave yourself enough time to land and check-in again at any intermediate point.
Dress code
- Eligible Persons travelling under the terms of this agreement must ensure that their appearance and behavior are in line with the Transporting Airline’s policy. Eligible Persons must ensure that no inconvenience is given to commercial passengers of the Transporting Airline and that ground staff and cabin crew are not distracted from giving maximum service to such passengers. As a rule, Eligible Persons should be dressed in accordance with public standards of good taste. This will normally mean attire suitable for an office, or smart casual wear.
- TAP has a dress code which is applied to all ID passengers. Please ensure that your attire is appropriate for the cabin of eligibility. If your attire is inappropriate for the cabin of eligibility, you may be refused to travel.
- Any items of sports or beach wear or any other extremes of leisure wear are unacceptable in any cabin.
Special service requests
Special meals
- It is not possible to pre-book special meals for ID passengers.
Seat requests
- Seat requests are not permitted on ID Travel.
Unaccompanied minors
- Children under 16 years cannot travel on an ID ticket unless accompanied by an adult travelling on the same type of ID ticket.