Transavia France is a ticketless airline.
We do not have ticket numbers.
Transavia France considers it to be your
own responsibility to ensure that you are in the possession of the
required passport(s)/travel documents for your
destination(s).
Our call Ccentre and our service desks cannot change staff
tickets. Every change has to be performed through myIDTravel.
Listing is mandatory and is done at the same time with payment
and purchasing only on myIDTravel website.
Waiting list is not allowed.
A booking issued on a Transavia
France flight (TO) is not available for
transportation on a Transavia Netherlands (HV) flight and vice
versa.
For multi sectors flights as i.e ORY-OPO-FNC, passenger will be
checked only for the first sector. Passenger must check in again
for the following sector.
Change and refund must be done on myIDTravel website
As Transavia France is a ticketless airline, we do not have
ticket numbers.
Only change of the date/hour is permitted until last minute
check in time.
To change your booking, please log on myIDTravel, then choose
“PNR retrieval” tab, fill in your booking reference (6
numbers/letters) and your last name, then select the flight you
want to change or refund. A route change ORY-LIS into ORY-OPO is
not allowed.
Refunds, partial and full, must be done by traveler via
myidtravel within 3 days after the original departure date. Beyond
that time frame please sent a message to myidtravel@fr.transavia.com for
a manual refund. It will be processed within 30-50 days.
To refund your booking, please log on myIDTravel, then choose
“PNR retrieval” tab, fill in your booking reference (6
numbers/letters) and your last name, then select the flight you
want to change or refund. In case of partial refund (one flight of
booking) the myIDTravel fee will be not refunded.
All beneficiaries must be, in all circumstances, discreet,
respectful and cooperative with respect to all the staff Company,
but also towards commercial customers. The way you are dressed and
the way you behave as a duty passenger must not interfere in the
quality and the right processing of the service as well towards the
commercial customers as towards the staff (on board as on the
ground).
Discretion and cooperation with the flight attendants and the
ground staff are really appreciated.
The clothing must be correct.
Parents must watch over the way their children are dressed and
the way they behave.