Sun Country, Inc., SY
(known as "Sun Country Airlines")
Index:
Flight Listing Policy
- All listings must be made through ID90Travel or myIDTravel
Embargoes and Travel Advisements
- Flights may be payload optimized. Eaven though seats are available, non-revenue travelers may not be boarded due to weight/balance.
- Non-revenue travelers are not permitted to deplane or board during a technical stop.
- Non-revenue travelers may be held at the ticket counter for a seat assignment, space permitting, when returning to the US from an international station.
Excluded Flights
- Military charters, ad hoc flights, private charters, cargo, and all ferry flights.
Baggage
- One (1) carryon, one (1) personal item and one (1) checked bag without fee. Oversized, overweight and excess fees apply.
Check-In
Pass riders are able to check-in via www.suncountry.com between one and 24 hours prior to scheduled departure time. Ticket counters open three (3) hours prior to departure and close forty-five (45) minutes domestically or one (1) hour internationally prior to departure.
Space permitting, seats assignments will be made at the gate.
Boarding Priority
Boarding priority for other airlines employees is determined by time of check-in. Sun Country employees and their eligible travelers will be accommodated prior to accommodating other airlines space available pass travelers.
Dress Code
Appropriate: Overall appearance should be well groomed, neat, clean, safe and respectful, from head to toe. Footwear is required unless the pass rider is not able to wear footwear due to a disability or physical condition.
Inappropriate: Passengers whose dress violates public decency laws and or community standards (examples include: clothing that is sheer or inappropriately revealing, clothing designated as sleepwear, underwear, or swim attire), clothing that is vulgar, offensive and clothing that is excessively dirty, stained or torn; bare feet.
Special Service Requests
Infants must be booked with a reservations agent or at the ticket counter. Special service requests for wheelchairs should be made with reservations.
Unaccompanied Minors
Not Permitted
Refunds
Wholly unused passes may be cancelled and refunded through ID90Travel or myIDTravel prior to departure.
Refunds for past travel dates or partially used passes must be requested through employee.travel@suncountry.com for manual processing. Requests should include record locator, travel date, routing, and passenger name(s). Please allow up to 30 days from the date of your refund request for manual processing.