We try to refund in under 90 days or sooner, so if not received
in 60 days send an enquiry to StaffTravel@flysaa.com to escalate it
for you with the ticket details and the date you submitted your
request on the refund link (point 1)
Flights excluded- Flight not operated as a scheduled SAA flight
under the 3 digit flight number
It is forbidden to carry items in favour of third parties as
per International Standards.
The passenger will be held responsible for all items in their
possession so do not leave unattended.
Baggage 1 PC for adults and children
Hand Baggage- 1 piece not exceeding 8kg 56cm (l) 36cm (w) 23cm
(h) 1 small handbag or small laptop bag
Domestic flights close 40 minutes prior, we recommend
passengers check-in 1 hour prior to departure
Regional/International flights close 50 minutes prior,we
recommend check-in 2-3 hours prior to departure
The Dress code is smart casual for staff travellers using ZED
travel on SAA. Travellers must be neat, clean,well-groomed and
presentable at all times. South African Airways reserves the right
not to accept any ZED passenger for travel who does not conform to
an acceptable and presentable dress code.
Travel insurance is advised for medical travel insurance that
provides cover for their entire journey, and all unforeseen
expenditure, from their time of departure from their origin until
their time of arrival at the end of their journey.
Unaccompanied minors are not accepted on ZED tickets,
travellers must be older than 16 years old to travel on their
own.
Passport, visa, health and entry requirements are the
responsibility of the traveller. Ensure documents are valid
:passports, visas, health certificates, inoculations are arranged
before dates of travel. SAA will not be held liable for these
costs.
All travellers must ensure that they check the current Health
Requirements when travelling to ensure they have the necessary
tests in regards to Country Health requirements at the time of
travel i.e. Yellow Fever on return from some countries and on
arrival back into South Africa etc
Embargoes are currenty not placed in peak demand periods if
necessary, and will be updated from time to time.
Please check flights in our commercial website to get an idea
on how full the desired flight is before buying
tickets.
For further details when planning to travel on South African
Airways,please refer to our passenger website https://
www.flysaa.com
For queries that are not covered here email
StaffTravel@flysaa.com