SATA - Azores Airlines, S. A., S4
(known as "SATA - Azores Airlines, S. A.")
Index:
Bookings/Rebookings/Refunds/Listings
- Bookings/Rebookings/Refunds/Listings can be done via myIDTravel only.
- Listing is automatically created when purchasing eticket. No other action is required.
- Once payment is validated, you will automatically receive an itinerary receipt by email.
- Please retrieve the PNR to cancel your flights (before flight departure).
- Please retrieve the ticket and do the refund (total/partly) in myIDTravel.
- Refund is processed automatically and immediately by myIDTravel.
- A refund for a single ticket can only be done once (if you refund one segment, another segment cannot be refunded later).
- If a manual action is needed on a refund process, it may takes one month.
- Allowed time frame for refund requests after date of issue is 365 days (full and partial refund).
- It is not permitted to hold a standby listing and a confirmed ticket on the same flight. Please do not block space with a confirmed-revenue ticket to change later for a ZED standby ticket.
Visas, Passports and API/ESTA/eTA
- Please check https://www.azoresairlines.pt/
- The necessary travel documents such as passport, visa, ESTA, eTA or vaccination certificates, must be acquired and their validity must be checked by the traveler before starting the trip. S4 accepts no responsibility for missing or invalid documents.
- Fines imposed to S4 or SP, resulting from non-compliance with official requirements, will be borne by the traveler or passed on to the staff member (ID passenger).
- Whenever booking international connecting flights, please check visa requirements in all transfer points of your trip.
Baggage
Checked baggage
- Economy class: 1PC max 23 Kgs///Business class: 2PC max 32 Kgs
Cabin Baggage
- Economy class - 1PC (max 8 Kgs), 55x40x20 cm
- Business class - 1PC (max 8 Kgs), 56x45x25 cm
Through check-in
- In case your flight is multi-sector, although our efforts to make the through check-in to final destination, please be aware, that PAD (Passengers Available for Disembark) might have the possibility of being offloaded or required for disembark at a connection point, due lack of space for revenue passengers. A new ticket and a stop may be required for those PAD, at their own.
Check-in
- PASSENGERS WITH CHECKED LUGGAGE
- Inter-island flights: until 1h30 min ***** latest 30 min
- Domestic flights Terminal 1 Lisbon: until 2h00 min ***** latest 1h00 min
- Domestic and European flights: until 1h30 min **** latest 45 min
- Intercontinental flights: 2h30 min ***** lateste 1h00 min
- PASSENGERS WITHOUT CHECKED LUGGAGE
- Inter-island flights: until 40 min ***** latest 20 min
- Domestic flights Terminal 1 Lisbon: until 1h05 min ***** latest 50 min
- Domestic and European flights: until 50 min ***** latest 30 min
- Intercontinental flights: 1h10 min ***** -
Boarding policy
- ID passengers who have been accepted for boarding should arrive at the boarding gate at the time specified in boarding pass.
Dress code
- Please ensure that your attire is appropriate for the eligible cabin. If your attire is inappropriate, your travel may be refused.
- Travelers should dress in a smart casual style.
- Any items of sports or beach wear or any other extremes of leisure wear are unacceptable in any cabin.