Royal Jordanian Airlines, RJ
(known as "Royal Jordanian")
Index:
Introduction
Royal Jordanian welcomes interline colleagues travelling on our flights. Here are some tips to help to make your journey with us pleasant and enjoyable
Flight listing
Listing is mandatory. Listing is automatically created when purchasing your e-ticket. If your original travel listing date has passed, you must access your ticket on myIDTravel and list again for your new travel date. Once the payment is validated, you will automatically receive an itinerary receipt by email.
Business Space Available:
To ensure a smooth and hassle-free travel experience for everyone, we kindly request that you issue your standby business class tickets at least one day before your scheduled departure. This proactive step will help avoid any last-minute inconveniences at the airport and ensure that your travel plans proceed as smoothly as possible.
* Families with infants are not eligible to travel in business cabins. Children under 15 and those above the age of two must be accompanied by an adult when they fly in business cabins.
Refund
Refund requests for unused tickets will be processed automatically through myIDTravel and the myIDTravel fee will be refunded. The myIDTravel fee is not refundable for partially used tickets.
RJ Employees:
Cancelling a PNR does not automatically refund a ticket. To refund a ticket, use your e-ticket number and select the refund option. Tickets can be refunded up to 365 days from the date of original ticket issuance through myIDTravel. If you still face a problem with a refund, please contact staff.travel@rj.com
Partner Employees:
For partner employees who issue there is no space in business class and you have a standby business class seat available, ticket holders who accepted economy seats may request a refund up to one month after the trip date, and a downgrade refund from business to economy may be requested. In this case, please email Interlinestafftravel@rj.com a copy of your ticket number and boarding pass. Except with some airlines, such as QR,SV, no class difference is possible. We usually do not respond to downgrade refund requests via email; instead, we refund the amount to the credit card originally used to issue the ticket within two to four weeks of the request date if the case is valid. However, if you did not receive the difference in amount returned into your credit card, please write us a request for assistance.
Note: Downgrade refunds will not be accepted or processed for partner airlines that do not offer this facility on a reciprocal basis. Staff members are advised to consult with their Airline's Staff Travel department for further clarification.
For other refund types:
Cancelling a PNR does not automatically refund a ticket. To refund a ticket, use your e-ticket number and select the refund option. Tickets can be refunded up to 365 days from the date of original ticket issuance through myIDTravel. If you still face a problem with a refund, please contact staff.travel@rj.com
Credit will be made to the same credit card account used for the ticket purchase. Processing time on credit note for refund is approximately 60 days after the refund request via myIDTravel. If there should not be incoming credit, please contact your credit card company for investigation.
For those eligible for confirmed space travel, bookings not used must be cancelled at the latest 72 hours before departure. As a matter of principle, there is no entitlement to a refund of the ticket price if the reservation has not been cancelled on time! (where necessary cancel the booked flight 72 hours before departure).
Tickets Validity
A ticket is valid for 90 days from date of issue.
After a year, the ticket has no value and is not eligible for refunded.
Please note that enquiries regarding booking situation will not be replied.
You may check the status of your flight at
* Always make sure that you also receive your e-ticket receipt with e-ticket number when purchasing ticket. Please keep your ticket number safe through your journey.
IMPORTANT
For those eligible for confirmed space travel, bookings not used must be cancelled at the latest 72 hours before departure. As a matter of principle, there is no entitlement to a refund of the ticket price if the reservation has not been cancelled on time! It is not permitted to book a flight and then present a standby ticket at check-in (where necessary cancel the booked flight 72 hours before departure).
Dress code & Behavior
Eligible Persons travelling under the terms of this agreement must ensure that their appearance and behaviour are in line with the Transporting Airline’s policy. Eligible Persons must ensure that no inconvenience is given to commercial passengers of the Transporting Airline and that ground staff and cabin crew are not distracted from giving maximum service to such passengers. As a rule, Eligible Persons should be dressed in accordance with public standards of good taste. This will normally mean attire suitable for an office, or smart casual wear. It excludes T-shirts, sweat-shirts, shorts, gym shoes, and similar extremes of casual wear. Failure to observe the regulations of the Transporting Airline may result in refusal to accept for travel.
When travelling on Staff Travel benefits you and your family should be appropriately dressed and groomed for your respective cabin and common standard of class Stations have the obligation to refuse improperly dressed ID
Staff and their family members shall: Behave Discretely, not revealing their airline affiliation to other passengers.
Not permitted in any class
Shorts, Sweatshirts, Bare shoulders tops, Sandals, Sportswear/footwear for women.
NOTE: Royal Jordanian Airlines reserves the right to refuse boarding to anyone traveling on Staff Travel Concessions whom it deems must adhered to the Staff Travel Dress Code Policy.
Handling of NON- Revenue (ID) passengers in case of Irregularity
General Rules
Passenger travelling free of charge or at a reduced fare not available to the public are not in the scope of EC261/04
The handling rules in case of irregularities are defined by the handling scheme based on the Royal Jordanian Airlines Group policy.
Handling Scheme
In case of flight irregularities, the following services are offered, depending on the ticket/fare type:
ID with booking right (R1)
Rebooking / Rerouting: Rebooking on next RJ operated flight if space available in the respective booking class. Rerouting is not applicable due to various ID agreements.
No Denied Boarding Compensation.
- Passengers holding “R1” tickets are subject to offload in case of over sale and / or downgrade in favor of revenue passengers.
ID without booking right (R2)
Rebooking / rerouting: not applicable. Passenger can be accepted on Standby on next RJ operated flight.
Right to care: NO
No Denied Boarding Compensation
- Other Airlines Business class space available. Ticket holders who accepted economy seats at their request if there was no space available in business class may request a refund. A downgrade refund from business to economy can be sought up to one month after the trip date. In this case, the ticket number and boarding pass must be mailed to Interlinestafftravel@rj.com.
- Passengers holding “R2” tickets are subject to offload in case of over sale and / or downgrade in favor of revenue passengers – also in case you were already accepted.
Embargo
RJ multi-leg or charter flights may be restricted, Code-share flights marketed by RJ and operated by other airlines are restricted. Due to traffic allotment from HKG DCA department for sector BKK/HKG/BKK only, RJ not allowed to accept passengers more than 50% of capacity even flights are available.
| Flights excluded | |||
| Flight Number | Applicable Sector | Dates (inclusive) | Days of week |
| RJ2000-RJ2499 | UMRAH | 01Jan19 indefinite | All |
| RJ2500-RJ2899 | HAJJ | 01Jan19 indefinite | All |
| RJ2900-RJ2999 | CHARTER Umrah/Hajj | 01Jan19 indefinite | All |
| RJ6000-RJ6999 | Charter | 01Jan19 indefinite | All |
| RJ3000-RJ3999 | Code Share | 01Jan19 indefinite | All |
| RJ4000-RJ4999 | Code Share | 01Jan19 indefinite | All |
| RJ7000-RJ7999 | Code Share | 01Jan19 indefinite | All |
Baggage
Each traveler will be granted free baggage allowance which is one (1) piece for Economy and two (2) for business class, unless if the ticket indicates others.
Excess baggage may be collected by Royal Jordanian Airline, at its discretion at the applicable rates.
RJ Baggage Restrictions
· Checked: The MAX acceptable weight of any item is 32kg/70lbs
*Weight Concept
o Business allowance: Two P.C MAX 23kg/50lbs
o Economy allowance: One P.C of 23kg/50lbs
In addition, coat, handbag/purse, umbrella or stick, camera or binoculars, crutches and a laptop may be brought in cabin.
***Free baggage allowance may differ depending on the partner agreement, and the booking class.
Check-in
For all RJ Destinations, please proceed to the check in counters no later than two hours prior to departure. For departures to the USA & Canada guests must be at Check in counters at least three hours prior to departure to go through Pre-Clearance formalities
Check-in times
Please proceed to the check in counters no later than two hours prior to departure, a minimum of 1 hour before departure
Through check-in
Not Available
Special service requests
Wheelchair is acceptable, but no other special requests can be accepted.
Special meals
Due to health or religious reasons ONLY.
Seat requests
Not applicable for staff guests.
Infant safety seats
Baby bassinet
Unaccompanied minors
Not permitted.
Back-up tickets
RJ expects all interline employees to carry back up tickets.