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helping airline employees along their ZED journey

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Austrian Airlines,Osterreichische Luftverkehrs AG, dba Austrian, OS

(known as "Austrian Airlines")

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Flight listing policy and procedures

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Visas and Passports and API

  • Please check www.austrian.com
  • The necessary travel documents such as passport, visa or vaccination certificates must be acquired and their validity must be checked by the traveller before starting the trip. OS accepts no responsibilty for missing or invalid documents. Fines imposed to OS, resulting from non-compliance with official requirements, will be borne by the the traveller.

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Embargoes

  • all train services operated under OS flight number

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Flights excluded

  • all OS charter flights and codeshare services

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Baggage

  • Same baggage allowance as for full fare passengers applies.
  • The carriage of baggage of ID travellers is also subject to the space availability and any weight restrictions which may apply to the flight.
  • Excess baggage: the regular full-fare passengers rules apply and it must be paid in full at the normal rates. Please check www.AUSTRIAN.com

Checked baggage

  • Economy Class: 1 piece of checked baggage with 23 kg
  • Business Class: 2 pieces of checked bagge with 32 kg each

Cabin baggage

  • Economy Class: 1 piece of hand baggage (max: 55 cm x 40 cm x 20 cm / 8kg)
  • Business Class: 2 pieces of hand bagge (max: 55 cm x 40 cm x 20 cm / 8kg)

Boarding policy

  • OS12-14:OS staff and dependants
  • OS15: Star Alliance Staff Members
  • OS16: OAL Staff Member
  • Your check in time sets the ranking within your priority group

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Check-in

  • Primary Option: via WEB (opens 47 hours before departure)

All airports with self-service check-in kiosks:

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All other airports

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Check-in times

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Through check-in

  • Possible for firm ZED & MIBA booked passengers.
  • In some cases may not available to standby (or "space available") passengers. When planning your trip, please ensure you leave yourself enough time to land and check-in again at any intermediate point.

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Dress code

  • Eligible Persons travelling under the terms of this agreement must ensure that their appearance and behaviour are in line with the Transporting Airline’s policy. Eligible Persons must ensure that no inconvenience is given to commercial passengers of the Transporting Airline and that ground staff and cabin crew are not distracted from giving maximum service to such passengers.As a rule, Eligible Persons should be dressed in accordance with public standards of good taste. This will normally mean attire suitable for an office, or smart casual wear. It excludes jeans, T-shirts, sweat-shirts, shorts, gym shoes, and similar extremes of casual wear.Failure to observe the regulations of the Transporting Airline may result in refusal to accept for travel. 

General

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Special service requests

  • Special Services like Wheelchair and PETC have to be requested in the reservation and have to be confirmed by OS.
  • No Special Services for stand-by passengers possible.
  • ASR for ID passengers not allowed.  
  • Children under 16 years cannot travel on a rebate ticket unless accompanied by an adult travelling on the same type of rebate ticket.

Special meals

  • not available

Seat requests

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Unaccompanied minors

  • not available

Other

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Upgrade policy

  • Austrian Airlines upgrades revenue customers to accommodate standby passengers

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Useful extra information

  • Your check in time sets the ranking within your priority group

Flight deck

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Back-up tickets

  • Please note that it is possible to switch from one OS ops. flight to another OS ops. flight as long as origin and destination remains the same. If you would like to switch to another airline our you need another routing you need have your back up tickets ready.