Luxair S.A., LG
(known as "Luxair")
Index:
Ready To Travel : Safe & Clean
Prepare your trip
Travel Safe & Clean
Luxair & LuxairTours have put special measures in place to guarantee your safety when traveling with us. Your health, well-being, safety, and comfort are always our highest priority. We offer you a safe & clean travel experience – made by Luxair & LuxairTours.
- In line with the latest
expert medical finding that the COVID-19 virus is primarily
transmitted by droplets and touch, Luxair & LuxairTours have
placed their greatest focus on surface cleaning:
- Complete disinfection of the aircraft interior
- Use of approved eco-friendly chemicals that are proven to kill viruses and germs
- Comprehensive & in-depth wipe down of all surfaces – from windows, tray tables, seats, seatbelts, armrests, air vents and overhead lockers in the cabin, to lavatories and galleys.
Onbaord air filtration
- HEPA Filters in all our aircraft – the cleanliness of our aircraft cabin is of utmost importance: The air on board all Luxair aircraft is cleaner than outside, it is continuously mixed with a large quantity of fresh outside air and it consists of up to 60% fresh air. The air in the cabin is changed every 3 minutes, in average the filters remove every pollutant such as dust, allergens bacterial or viral organisms, such as the COVID-19. They are filtered from the air circulating in the aircraft cabin, on the ground, and during your flight meeting the standards of air filtering for hospital operating rooms. Filters are 99.99% effective.
Deep cleaning & Complete Disinfection or our Cabine
- At Luxair & LuxairTours, we follow very strict hygiene procedures to enhance your safe travel. Our aircraft are thoroughly cleaned and disinfected. If any suspect or confirmed COVID-19 case was on board, a deep cleaning & advanced disinfection process, including defogging of cabin interiors, will be systematically done prior to operating the next flight.In addition, in the affected areas, leather seats including seat covers, armrests, and seatbelts are thoroughly cleaned using approved cleaning products. Only the products provided by Luxair may be used onboard. Luxair follows very strict hygiene measures in respect and adherence to EASA (European Union Aviation Safety Agency) rules.
Onboard Hygienic Measures
- Because the health and
the safety of everybody are our top priority:
- Surgical or FFP2masks are mandatory for our cabin crews.
- Passengers must also compulsorily wear a mask, either a surgical mask or a hand-made mask made of cloth, bandana (buff) or scarf (except for kids below 6 years old). Unfortunately, according to the guidelines of the Luxembourg Ministry of Health, no exception is allowed.
- Onboard, our crews will distribute a personal hydro-alcoholic solution & a free sanitizing wipe. Sanitizing soap will be available in lavatories. Any other antibacterial wipes or any other cleaning materials in the cabin by passengers are prohibited as they may interact with chemicals already used by Luxair in its cleaning process and may cause damage to our seats, fabrics, plastics and finishes.
- distribute a surgical mask to a passenger when she/he estimates by her/his own judgment that the mask is not appropriate (a surgical mask reserve will be placed in each aircraft)
- distribute a FFP2 mask to a passenger when she/he estimates by her/his own judgment that it is appropriate to reassure the client (a FFP2 mask reserve will be placed in each aircraft)
Boarding & seating Arrangement in the Aircraft
Following measures have been put in place for boarding and seating in the aircraft:
- The boarding & de-boarding will take place in smaller groups, at the gate & on board.
- Boarding will be done from the main aircraft door, our 737 fleet will preferably be connected to an airbridge.
- Depending on actual Seat Load Factors, passenger seats will be allocated as widely as possible throughout the flight. Our crews will do their best to optimize the seating whenever possible and to group the passengers traveling together, like your family, and separate them from other passengers.
- Surveillance and regular announcements are done by our cabin crew.
A Simplified and Safe Onbard Service
- Several measures have
been taken to significantly reduce the contact between crew and
passengers, additional measures are led to implement a
"touchless cabin":
- Only laptop, handbag, briefcase, medicine or baby food (no hard rules and upon judgement of the cabin crew). Any other items will have to be checked-in within your regular bag or managed as a Deposit At Aircraft (for Q400 only)
- No paper onboard magazines/newspapers
- The safety instruction cards will be placed visibly on each back seat and replaced by sticker in coming weeks/months
- Temporary suspension of inflight sales
- No distribution of pillows/cushions & blankets
- Children giveways will be distributed on board
- Temporary suspension of special meal offer
- Avoidance of Unaccompanied Minor (evaluate requirements with parents)
An Optimized Catering Concept
- The hygiene measures
introduced as a result of the crisis also mean that we have to
adapt our in-flight service to minimize interactions and
contact:
- For snacks and meals, packaging and presentation are adapted to minimize contact
- Our regular beverage service is temporarily suspended. However a selection of drinks will be available during the flight.
Cabin Baggage Allowance
- Items allowed in the
cabin will be limited to laptop, handbag, briefcase, medicine
and baby food.Any other items have to be
checked-in within your regular baggage on hold or managed as a
"delivery at aircraft" (only for De Havilland Q400)
baggage.
- De Havilland Q400
- Boeing 737
Staff Health & Training
- We want to make sure
that you feel safe when traveling with us and you are supported by
a caring and professional team. All our Cabin
Crews have undergone a special Covid-19 Training:
- Understanding the reason why Personal Protective Equipment (PPE) is necessary and how to wear (and remove them) properly.
- Removing PPE following strict procedures and evacuate the clinical waste
- Understanding and promoting good hygiene behaviors
- Review of the different kits available onboard
- How to protect themselves and passengers
- How to deal with potentially infected passengers
- Procedures are in place to quickly identify and act on any potential risk
Social Distancing at the Airports
- Airports are defining measures
on the ground and on social distancing, longer waiting times
expected :
- Please be early at the airport, as check-in and security check will take more time, check your necessary entry requirements, be prepared
- Mandatory wearing of mask for passengers (no accompanying family allowed to enter the Terminal except for PRM escorts), either a surgical mask or a hand-made mask made of cloth, bandana (buff), or scarf.
- Floor markings at the Check-In area, Security, Boarding Gate, etc. Dedicated surveillance by our ground agents
- Bus transfers will be avoided whenever possible
- Priority boarding via one door only
- Lux-Airport has introduced specific measures regarding COVID-19, for more information please click here.
Useful Information prior to your Flight about Entry Regulations & Restrictions at your Destination
- Prior to your flight, we
strongly recommend you to check the latest entry criteria of the
country you are traveling to, to ensure you are able to
travel. This is also the case even if you are a
citizen or resident of the country of destination, or if you are
only transiting in this country (connecting flight). In addition,
special quarantine and sanitary measures might be in place for each
destination and as per governmental directives. We advise
you to check the last entry regulations directly with the foreign
affairs department or relevant local authorities. You have
to ensure all requirements are fulfilled before check-in. Failure
to complete or present all the necessary documents may mean that
you are not permitted to fly, or you may be refused entry at your
country of destination. You also have useful information on
the following websites:
- International Air Transport Association: IATA Travel Centre
- International Civil Aviation Organization: ICAO COVID-19 Airport Status
- At some airports, in order to comply with the provisions of the local health authorities, body temperature may be measured prior to departure. If there is a value higher than that established by the regulations (usually 37.5° C), you may be prohibited from departing or requested to show a specific medical certificate approved by the local authorities.
- At some airports, it's mandatory to wear mouth and nose protection masks when traveling from that airport. The Police will not let any passengers board the aircraft if passengers do not have masks.
Entry Regulations & Flight Program
The different entry regulations and our flight schedule at a glance.
Given the current situation, some countries have applied some regulations. Please ensure you have the required documents that apply to your destination.
Find on this page all the information on the current regulations as well as our flight program.
https://www.luxair.lu/en/offers/entry-regulations-and-flight-program
Baggage- Same baggage allowance as for ful fare passengers applies
- The carriage of baggage of ID Travellers is also subject to the space availability and any weight restrictions which may apply to the flight
- Excess baggage: the regular full fare passengers rules apply and it must be paid in full at the normal rates. Please check: https://www.luxair.lu/en/information/baggage
Check-in & times
When not mentioned at least 45 minutes before your scheduled flight departuer
Through Check-In
Possible for firm ZED & MIBA booked passengers
Special Service
- Special services like Wheelchair and PETC have to be requested in the reservation and have to be confirmed by LG
- No Specail Services for stand-by passenger possible
- ASR for ID passengers not allowed
- Children under 16 years cannot travel on a rebate ticket unless accompanied by an adult travelling on the same type of rebate ticket
- In some cases not available to standby (or space avialable) passengers. When planning your trip please ensure you leave yourself enough time to land and check-in again at any intermediate point.
Dress code and Behaviour
Eligible Persons travelling under the terms of this agreement must ensure that their appearance and behaviour are in line with the Transporting Airline’s policy. Eligible Persons must ensure that no inconvenience is given to commercial passengers of the Transporting Airline and that ground staff and cabin crew are not distracted from giving maximum service to such passengers.As a rule, Eligible Persons should be dressed in accordance with public standards of good taste. This will normally mean attire suitable for an office, or smart casual wear. It excludes T-shirts, sweat-shirts, shorts, gym shoes, and similar extremes of casual wear.Failure to observe the regulations of the Transporting Airline may result in refusal to accept for travel.