KM Malta Airlines, KM
(known as "KM Malta Airlines")
Index:
- About KM Malta Airlines
- Visa and immigration requirements
- Flight listing/booking policy and procedures
- Refund policy
- Downgrades
- Out-of-sequence
- Embargoes
- Flights excluded
- Flights included
- Baggage policy
- Special services
- Meals on board
- Dress code and Behaviour
- Boarding policy and priorities
- Check-in
- Backup tickets
- Upgrade policy
About KM Malta Airlines
KM Malta Airlines Ltd. is the new airline of the Maltese Islands which performed its first flight on the 31st of March 2024.
We were established to protect and enhance the connectivity of the Maltese Islands to Europe and beyond, to support the Islands’ continued economic development and to grow into a successful and sustainable airline.
We will adopt a key European destination approach, linking Malta with the main capital cities in Western Europe, with the primary European airport hubs, and connecting with partner airlines.
We operate a young single type aircraft fleet of 8 Airbus 320NEOs, in a two-class configuration with a flexible Business Class cabin averaging 168 total saleable seats with up to 36 Business Class seats. These modern fuel-efficient aircraft offer superior operating economics and better environmental performance with reduced CO2 emissions per passenger and lower noise pollution.
Our fleet represents our commitment to being a sustainable airline and to meet our sustainability targets.
Visa and immigration requirements
Before departure, it is advisable to check immigration requirements for your destination. KM Malta Airlines will not be responsible for any missing document from passengers and the consequence on travel.
Flight listing/booking policy and procedures
Unless otherwise specified, Leisure listing (standby) can only be done up to 90 days prior to departure. Leisure booking (confirmed) can only be done up to 45 days prior to departure.
Listings/Bookings should be made through https://www.myidtravel.com unless otherwise specified in the agreement.
At any point in time, you can only hold one ticket per person and per flight. It is not allowed to hold a confirmed ticket and present yourself for a flight with a standby one. Such case will be considered as an abuse and reported to your employing airline.
Refund policy
Tickets booked in myidtravel must be cancelled/refunded through myidtravel. No refund will be entertained otherwise. After such refund is initiated, credit is made to the credit card that was used for the payment. Such process may take 5-7 days.
Tickets that were purchased outside of myidtravel need to be refunded by sending an email request to stafftravel@kmmaltairlines.com.
Note that confirmed tickets are expected to be cancelled no later than 72hrs before departure. No refund will be allowed for cancellations past this time.
Downgrades
In case of a downgrade, please send all relevant documents (including copy of boarding pass) to stafftravel@kmmaltairlines.com.
Out-of-sequence
KM Malta Airlines does not allow out-of-sequence use of ticket coupons. You need to ensure you use your coupons in the sequence as shown on your ticket confirmation.
Embargoes
Specific embargoes may exist and will be listed in myidtravel.
Flights excluded
Flights not operated by KM Malta Airlines (or sub-leased) are not allowed. Marketing flights such as codeshare flights are not allowed. These flights are normally listed in the range KM2000-KM2999.
Other special flights such as charters/special flights are not allowed (Range KM4000-KM9999).
Flights included
Flight operated by KM Malta Airlines (or sub-leased) are allowed. Those are in the ranges KM0100-KM1999 and KM3000-KM3999.
Baggage policy
Staff are entitled to the below allowance when traveling either on confirmed or standby travel:
- Economy: 1 piece per passenger – 23kg each
- Business: 1 piece per passenger – 32kg each
Cabin baggage: KM Malta Airlines operates narrow-body A320 aircraft with limited space in the cabin. Hand baggage may be checked in free of charge (as part of the baggage entitlement). Only laptop bags, hand bags and baby bags are guaranteed on board, other hand baggage will be restricted. Hand baggage should not exceed 10kg in weight. It remains KM Malta Airlines’ responsibility to accept/refuse Cabin bags onboard.
Special services
As a general rule, staff travel does not allow for any extra service such as Lounge access, special meals, Unaccompanied minor, Pets in cabin, etc...
Meals on board
We do not have free onboard meals in Economy but offer a large selection of ‘buy-on-board’ items for purchase. In Business class, a free meal is provided but cannot be guaranteed for standby staff, particularly when traveling from outstations into Malta since meals are only uplifted in Malta.
Dress code and Behaviour
Staff traveling on KM Malta Airlines are asked to always wear clothing that is clean and neat.
Acceptable: Attire which is clean, well maintained and in good taste. Shirts with sleeves and collars, tee-shirts, walking shorts, nice jeans/denims, dress slacks, skirts, dresses, jogging suits, dress shoes, open-toe shoes, and nice sneakers.
Not Acceptable: Attire that is torn, ragged, slashed, dirty, frayed, low cut, skimpy, or revealing. Attire with offensive or sexually oriented inscriptions or messages, halter/tube/midriff tops, sweats of any kind, leggings, beach or swim wear, body piercing, tattoos (cover from view), and shoes that are dirty, stained, or worn in appearance.
Passengers that appear intoxicated or under drug influence will be refused transportation.
It is reminded that this policy applies to the employee as the dependents. It is the employee’s responsibility to remind travellers of this policy.
Boarding policy and priorities
No special disposal is in place for boarding of staff travellers. KM Malta Airlines board passengers based on Priority then non-Priority. Staff holding a Boarding pass with a seat in Business class are entitled to use the Priority lane. All other will use the non-Priority lane.
At any point in time, it is reminded that commercial customers will be handled first. In certain circumstances, staff may be asked to wait before boarding. Full adherence to such request is expected.
Check-in
Confirmed travel allows the traveller to use our online check-in through https://kmmaltairlines.com/en. This facility is open from 24 hours to 90 minutes prior to departure. Through check-in is available for confirmed passengers, for single tickets only. No through check-in (including bags) will be available when traveling on separate tickets, even with a confirmed status.
For standby travel, please present yourself at one of our check-in counter at least 90 minutes prior to departure. Please note that through check-in is not allowed for standby passengers.
Backup tickets
KM Malta Airlines expects all employees and guests to hold backup tickets in case they cannot be accepted.
Upgrade policy
No upgrade unless otherwise mentioned. Upgrades are done at the boarding gate subject to availability and boarding priority.