Hong Kong Airlines Limited, HX
(known as "Hong Kong Airlines Limited")
Index:
myIDTravel
1) **Use myIDTravel to issue ticket.** Please only select "one-way" to issue ticket ; select round-trip or mutli leg will receive error at last payment step
We will fix this problem asap.
2 ) No need to insert real passport information. Insert a fake passport number, Nationality and expiry date to bypass the request. E.g. Albania, Passport number H1234 , expiry date Dec 2026. HX will not reject you check-in due to incorrect passport info.
Flight listing policy and procedures
Flight listing policy and procedures
Please use myIDTravel to issue ticket. If ID passengers ticket are not issued through myIDTravel are required to do a flight listing on E /or I class through email stafftravel@hkairlines.com (only working Mon-Fri 0900-1700 Hong Kong Time GMT+8) and request at least 8 hours before departure.
Meal service is not guaranteed to ID passengers.
Visas and Passports and API
- Passengers must possess valid tickets and proper travel documents (including valid visas / entry permit if required) for all countries to or via which they travel, unless an exemption to that effect is granted by the country authorities.
- Passport must be valid for at least 6 months, while travel visa and/or entry permit must be valid for the period of stay or beyond depending on the country concerned.
- Failure to comply with the standard requirement may result in problems with passenger processing and refusal for entry.
Flights Excluded
- HX flights not operated by HX aircraft;
- Joint Venture flights;
- Code Share flights;.
Embargoes
HKG to/from DAT, DNH, XNN.
Dress code
- ID passengers should be dressed in accordance with public standards of good taste. This will normally mean attire suitable for an office, or smart casual wear. It excludes, sweat-shirts, shorts, gym shoes, and similar extremes of casual wear.
- Dress standards are enforced at airports and our Airport Services staff have the final say on what is or is not acceptable dress and if the standard of dress is improper the ID passenger will not be accepted for boarding.
Checked Baggage
Hong Kong Airlines Limited is not liable for lost, damaged, or delayed baggage of non-revenue travellers.
Free checked Baggage Allowance for all ID passengers travelling with ID tickets, except HKG to/from Saipan shall be for 20KG for economy class and 40kg for business class. Infant is 10 kg on all classes.
For HKG to/from Saipan : Adult/Children - Economy class is 1 piece of baggage with max 23kg. Business class is 2 pieces of baggage, each piece max weight 23kg. Infant - economy and business class is 1 piece of baggage with maximum 10kg.
Cabin Baggage
Please visit HX corporate website for the latest arrangement. https://www.hongkongairlines.com/en_HK/fly-with-us/baggage/handcarry
Reshedule
Please reschedule via myIDTravel before the original deparutre time. You will unable to reshedule the ticket if original flight departed. Please reshedule to a later date if you have not decide new travel date. Reschedule is not allowed after cancel segement.
Check-in
ID passengers are required to show up at airport services counter 120 minutes prior to scheduled flight departure
Transit area check-in/Baggage through check-in
Not available.
Boarding
ID passengers who have been accepted for boarding should arrive at the boarding gate at least 30 minutes before flight departure.
Special meals
Special meals are not available to any standby passengers. If you have specific dietary needs or preferences, you should carry on board your own provisions.
Unaccompanied minors
ID passengers who are under the age of 16 must travel accompanied by an adult holding the same type of ticket.
Upgrade policy
Not available.
Others
Insurance
HX recommends all ID passengers to arrange comprehensive insurance.
Back-up tickets
- ID passengers are expected to purchase all tickets that are likely to require from own airline.
- HX will not issue any rebate tickets for ID passengers from interlines.