Eligible Persons should be dressed in
accordance with public standards of good taste. Attire should be
respectful of fellow revenue passengers, employees and
beneficiaries.
CUSTOMER SERVICE'S JUDGEMENT WILL
PREVAIL IN ALL MATTERS PERTAINING TO THE DRESS CODE.
Refunds must be requested only throughmyIDtravel no later than 90
days after tkt issuance:
1. Cancel the itinerary. If travel date has already passed, you must retrieve through tkt number.
2. Enter the
ticket number and press the "Refund" option
3. Allow one billing cycle to receive refund.
4. You can check refund status at https://serviciosenlinea.avianca.com/Refunds/home?lang=en . by entering tkt number.
Any delay for more than 60 days related to the refund process please contact refund.aviancagroup@avianca.com***Please do not process chargebacks with your bank in order to avoid any delay in the refund process**DOWNGRADES
***Only for Downgrade refunds you must contact: refund.aviancagroup@avianca.com within 90 days after tkt issuance, as they must be processed manually***Please keep your boarding pass to speed up the refund process***Please specify "ZED DOWNGRADE" in the email subject.
***Please do not process chargebacks with your bank to avoid any delay in the refund process**