American Airlines, Inc., AA

(known as "American Airlines")

Staff traveling on international/transborder flights are encouraged to check international travel requirements before they travel.    

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Baggage

• American's normal baggage allowances apply, see AA.com for details, except that the 1st and 2nd checked baggage fee is waived for ZED/MIBA ticketed travelers. 
• American will accept through checked baggage to the traveler’s final AA destination.

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Boarding policy

Travelers should arrive at the gate no later than 60 minutes for domestic/90 minutes for international flights before departure. Once at the gate, they will wait for the gate agent to announce their name(s). They will then need to check in with the gate agent, who will clear their seat assignment(s). 

Electronic boarding passes will be sent to the email address provided in the reservation. The boarding passes may be forwarded to the respective travelers in the party, if needed. Travelers should inform the gate agents that they have received their boarding pass(es) so that the gate agents can confirm all standby travelers are accounted for.  

• Travelers may request a paper boarding pass if they do not have a mobile device or if they have issues retrieving the electronic boarding pass. 
• Travelers with connecting itineraries will receive the emailed boarding pass for the first flight only and a printed verification card for the downline segments. Once a seat is assigned for the connecting segment, a boarding pass will be emailed.

Additional Information:

• Employees of other airlines (except oneworld) and their eligible travelers on leisure travel will be accommodated on American at priority "ZED", after American's own employees and their guests on personal travel.
• Boarding will be based on time of check-in. Date of joining will not be a factor.
• If American is not able to accommodate you on the flight requested, our agents will "roll" you to the next American operating flight. You will retain your original time of check-in for processing from the priority list.

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Check-in

• For space-available (or “standby” or “subload”) personal travel, employees may check in up to twenty four hours before departure at an airport kiosk/self-service machine.  
• For positive-space company business travel, employees may check in up to twenty four hours before departure using the AA app or on www.aa.com.  
• To allow for added security procedures, employees must check-in no later than 60 minutes for domestic travel and 90 minutes for international.
• You will be automatically checked in on all down-line flights, provided all segments are contained in a single PNR. You will not need to check-in again at connecting AA cities.

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Code of Conduct

• Staff travelers must ensure that no inconvenience is given to American’s commercial passengers and that ground staff and cabin crew are not distracted from giving maximum service to such passengers.
• ZED tickets are valid for personal pleasure travel only. 
• MIBA tickets are valid for travel to support the business needs of the employing airline. 
• Staff travelers must not discuss with revenue passengers the costs or conditions of their reduced rate ticket.
• Staff travelers must cooperate fully with instructions and decisions given by AA employees on duty. Incidents of unfair or improper treatment should be reported to American via the employee’s staff travel office, not by the employee directly to AA.
• After checking in at the airport, staff travelers must remain clear of the ticket lift desk or service center until they are called by name to receive a seat assignment.
• When given a boarding pass, staff travelers must board as soon as directed and take their assigned seat. Staff travelers must not ask other passengers to move to improve their seating. If asked to change seats, change cabin, or to deplane, staff travelers must do so quickly and quietly.
• Staff travelers must not request special services or considerations such as special meals, complimentary alcoholic drinks or headsets, or service kit items from ground or in-flight personnel except for medical aid that may be required in-flight.
• Staff travelers may drink moderately while in-flight, however, employees traveling in uniform will not be served alcoholic beverages.
• Staff travelers may not use ZED tickets if already booked for travel using American AAdvantage® miles or any revenue ticket on the same day between the same cities.

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Commercial amenities

• Commercial amenities, including but not limited to pre-reserved seating, special meal requests, and carriage of pets in the cabin (except service animals) or as checked baggage are not permitted.

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Denied boarding

• Staff travelers holding ZED/MIBA tickets who are not accommodated on their intended American flight are not entitled and must refuse to accept Denied Boarding Compensation (DBC).

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Documentation

• Staff travelers are expected to hold all pertinent travel documents such as passport, visas and health certificate required by the country of destination and for every point en route, in case offloading should become necessary for commercial or other reasons.
• AA reserves the right to deny boarding to any traveller who does not hold the appropriate documents for any point to be transited on route.

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Dress code

• Staff travelers are asked to always wear clothing that is clean and neat.
• Clothing may not be offensive or distracting to other passengers.  This means clothing that's overly revealing, vulgar, or violates community standards of decency.

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Embargoes

• Travel to/from Cuba is restricted.

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eticketing

• Electronic tickets are required for space-available ZED travel on American. Employees and all eligible travellers must present an electronic ZED ticket number and valid flight listing for travel on American.

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Flight listing policy and procedures

• Flight listing is required for all space-available (“standby” or “subload”) travel. Passengers without a flight listing will be denied check-in.
• Flight listings must be made at least 48 hours in advance of travel for international flights and 12 hours in advance for all other flights.
• To list:
• • If you purchased your ZED ticket through myIDTravel and your ticket number begins 001 (American ticket stock) a listing is made automatically at the time the ticket is issued.  No further action is necessary.
  • If your ticket number does not begin with 001 (i.e,. it begins with your own airline ticket stock number), regardless of how/where it was purchased, you must still create a listing through myIDTravel by selecting the Manage Bookings & Tickets  option on the myIDTravel screen.
  • If you don't know how to access the myIDTravel site, contact your airline travel office to obtain the user ID & password
• Your ticket is valid on any American and American Eagle flight in the market ticketed, regardless of the flight number and/or date shown on the ticket, within the 90 day validity of the ticket.  It is not necessary that you create a listing for each flight on which you think you'll attempt to travel.

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Flights included or excluded

• Travel is valid on flights operated by American Airlines and all flights marketed/sold as American Eagle including bus service operated by the Landline Company as American Eagle.   
• Travel is not valid on flights marketed by American (AA) and operated by carriers as part of a codeshare agreement.
• Travel is not valid on flights/markets for which American does not have traffic rights.   

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Pets

With the exception of trained service animals, ZED/MIBA ticketed passengers are not permitted to check a pet or to travel with a pet in cabin on American or American Eagle flights.  

Only trained service animals (not emotional support animals) will be accepted on American and American Eagle flights.  Individuals traveling with a trained service animal will be required to complete and submit the U.S. Department of Transportation (DOT) Service Animal Air Transportation form before their trip attesting to the animal’s behavior, training, and health.  This form will remain valid for one year.   

The following additional information applies:

• The US DOT form must be submitted to American’s Special Assistance Desk, by fax at 817-967-4715, no later than 48 hours in advance of travel.  If travel is arranged within the 48 hour window, the form may be presented to an airport agent at check-in.  Travelers should allow sufficient time for our agents to process the form or risk being denied travel.  
• Only dogs individually trained to do work or perform tasks for the benefit of a qualified individual with a disability will be accepted as service animals.  
• Service animals will be limited to two per customer.
• Service animals will need to be harnessed, leashed or tethered while in the airport or on our aircraft.
• Service animals will need to meet existing size restrictions.

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Refunds

Refunds will not be permitted for staff holding positive space bookings, e.g., MIBA, who fail to cancel their flight in advance of departure.    

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Special service requests

Staff travelers with disabilities are eligible for similar support services offered to American's revenue passengers.

Services offered (free of charge):

• Meet and assist
• Courtesy wheelchairs
• Checked personal wheelchairs
• Special packaging for wheelchair batteries
• Assistance with connecting flights
• If a seat has been assigned, employees may pre-board a flight as needed.

Services offered (with a charge):

• Therapeutic oxygen (fee applies per segment)

Services NOT offered:

• Special meals
• Pre-reserved seating
• Peanut removal for those with peanut allergies

Staff travelers should contact AA at 1-888-WE-FLY-AA to have their reservation record updated with their special service request.

Employees traveling with a battery-powered wheelchair or requiring therapeutic oxygen should contact American reservations in advance of travel to allow for preparation in accommodating the wheelchair or oxygen.

Requests for therapeutic oxygen will require an accompanying doctor’s statement.

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Unaccompanied Minors

• American will not accept unaccompanied children under the age of 16.
• Children under 16 must travel with an adult on the same ticket type.  
• • A child holding a ZED ticket may not travel with an adult on a positive space ticket of any type (commercial or staff). 
  • A child on a positive space commercial ticket may not travel as an accompanied child with adult holding a ZED ticket.  In this case, the child may travel as an unaccompanied minor provided all of American's unaccompanied minor requirements for commercial passengers are met including payment of UMNR fees.  

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Voluntary change of route

American will provide rerouting assistance under the following conditions:

ZED tickets will be accepted for travel only between the city pairs shown on the ticket. 

• American will also accept two coupons for one flight segment if the traveler is ticketed for connecting itinerary but is accommodated on a nonstop.
• • Ticketed:  MIA-DFW-SEA
  • Accepted: MIA-SEA 
• American will not accept one coupon for a multi-sector itinerary.
• • Ticketed:  MIA-SEA
  • Not valid: MIA-DFW-SEA

Staff ticketed for MIBA travel on American will be offered rerouting assistance on American and American Eagle flights only.   

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Canadian Air Passenger Protection Regulations (APPR)

Canada Passenger Rights Regulations:  Individuals travelling under the employee travel program or interline employee travel program are not entitled to delayed or cancelled flight compensation, denied boarding compensation, rebooking requirements, baggage compensation or refunds, or other non-standards of treatment protections provided under the Canada Air Passenger Protection Regulations (APPR). All individuals travelling to/from/through Canada agree to release, and waive all claims against, American Airlines relating to any and all liability, damage, compensation entitlement, loss, cost or expense arising under Canada's APPR. For the purpose of this section, reference to "American Airlines" is deemed to include American Eagle flights, as applicable.