Tropic Air Ltd, 9N

(known as "Tropic Air")

Tropic Air Limited, Tropic Air Ltd, Tropic Air, Tropic

It is the sole responsibility of the employee to ensure that any of his/her eligible nominees travelling under Staff Travel agreements are aware of all the requirements that apply to standby travel. Any reference to “employee” below shall be deemed to include employees, retirees and their respective eligible nominees where applicable. Employees are responsible for checking embargoes before travel. Issuance of a ticket does not guarantee that an embargo does not exist. Employees are responsible for the presentation of all necessary documentation for travel.

Tropic Air Limited.
January, 23, 2018.

Advance Passenger Information

Tropic Air Limited will collect advance passenger information (APIS) at the time of check-in, when
required. Employees should allow for sufficient time prior to departure to provide this information.

Baggage

Tropic Air’s normal baggage allowances apply, see https://www.tropicair.com/travel-info/baggage-policy/ for details.

Check-in

For space-available (or “standby/R2” or “confirmed /R1”) personal travel, employees may check in up to four hours before departure.

Employees must check-in no later than 30 minutes for domestic travel and 60 minutes for international travel.

Boarding policy

Employees of other airlines and their eligible travelers will be accommodated on Tropic Air flights on a “first come first serve” basis, after Tropic Air’s own employees and their guests on personal travel.

If Tropic Air is not able to accommodate you on the requested flight, our customer service representatives will "roll" you to the next operating flight. You will retain your original place on the “waiting” list.

Code of Conduct

Employees must ensure that no inconvenience is given to Tropic Air’s revenue passengers.

Employees must ensure that ground staff and crew are not distracted from giving maximum service to Tropic Air’s revenue passengers.

myIDTravel (ZED) tickets can be used for personal pleasure travel only. myIDTravel (ZED) tickets are not transferable. They may not be sold, purchased, donated, traded, or exchanged for goods or services.

Discussions of costs or conditions of your travel with revenue passengers is not prohibited.

Employees must cooperate fully with instructions and decisions given by Tropic Air employees on duty.

Incidents of unfair or improper treatment should be reported to Tropic via the employee’s staff travel office, not by the employee directly to Tropic Air.

After checking in, employees must remain clear of the ticket counter or service desk until they are called by name to receive seat confirmation.

After being given a boarding pass, employees must board as directed by Tropic Air staff on duty.

Tropic Air does not permit the consumption of alcohol in-flight. Employees that are intoxicated/unruly will be denied boarding.

Employees may not use myIDTravel (ZED) tickets if already booked for travel on any revenue ticket on the same day between the same cities.

Dress code

Employees are asked to always wear clothing that is clean and neat.

Clothing may not be offensive or distracting to other passengers; clothing that's overly revealing, vulgar, or violates community standards of decency are prohibited.

Documentation

Employees and their eligible travelers are expected to hold all pertinent travel documents including but not limited to passport, visas and health certificates.

Tropic Air reserves the right to deny boarding to any traveler who does not hold the appropriate documents for travel.

Embargoes

No permanent embargoes apply for travel with Tropic Air. However, Tropic Air may, impose an embargo on travel to/from a newly served route for 30 days following start of service on that route.

E-ticketing

Electronic tickets are a requirement for space-available myIDTravel (ZED) travel on Tropic. Employees and all eligible travelers must present an electronic myIDTravel (eZED) ticket for travel.

Flights included or excluded

Travel is not valid on flights marketed by Tropic Air and operated by other carriers.

Special service requests

Services offered:
Courtesy wheelchairs
Checked personal wheelchairs
Pre-boarding for passengers with disabilities.

Employees and their guests traveling with a battery-powered wheelchairs or other large equipment should contact Tropic Air reservations in advance of travel for information and requirements.

Unaccompanied Minors

Tropic Air does not accept unaccompanied children under the age of 16.

Pets

For the safety and comfort of your pet(s), we are not able to accommodate them on most international flights. However, we can carry small cats or dogs on our flights to and from Cancun.

On domestic flights within Belize, we do carry pets. All animals must be in a kennel or a travel carrier to be supplied by the owner (including service dogs). Only guide dogs will be allowed on the aircraft without a kennel. Depending on the size of the kennel we will determine whether the pet will require a seat. See https://www.tropicair.com/travel-info/traveling-with-pets/ for details and possible fees.